Terms & Conditions
1. PLACING ORDERS
Orders can be placed 24 hours a day via our website www.boydblue.com and will be processed the next working day or by emailing firstname.lastname@example.org
Full payment must be received prior to dispatch. Indent and custom orders require a 50% deposit regardless of net terms.
Orders can be paid by Direct Deposit, or Credit Card. Credit Card is recommended for urgent orders. Direct Deposit payments are accepted from receipt of funds, not remittance advice or otherwise.
Visa, Mastercard and AMEX are accepted. No COD shipments are accepted.
3. CONSOLIDATED ORDERS
On all orders that are being consolidated that combine stock and indent items, stock must be paid in full, even if being held awaiting indent items. Indent order balances are payable on confirmation of receipt into our Warehouse even if we are awaiting other items to complete your shipment.
All orders are proforma. Goods will be dispatched on receipt of full payment only.
Allow approximately 24-48 hours from receipt of payment for your order to be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take approximately one to ten days based on delivery location.
Boyd Blue offer free freight on orders (Metro deliveries) of $3,500 and above and capped freight at $150 on orders below $3,500 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 kilometre radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Boyd Blue.
All deliveries that require a furniture carrier would be VIP with unpacking, placement and rubbish removal.
Regional, stair or lift deliveries would also require a custom quote to cover potential additional freight charges.
Our Showrooms are product libraries, and any order collected or taken from showrooms are subject to the standard delivery fee to that area.
5. CUSTOMER SERVICE
For questions about the status of an order, availability, sizes, finishes or delivery and supply issues, please call Head Office on 07 5549 0722 to speak to a Customer Care Representative.
Please call your Sales Representative for any alterations or quotes on your new or existing orders.
6. DAMAGES & SHORTAGES
Boyd Blue inspects and carefully packs your order before shipping, with every effort made to ensure it arrives in the best possible condition and a quality control card placed inside the packaging. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier.
ALL CLAIMS FOR DAMAGE AND OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE.
Digital photographs of damaged goods and boxes will be required for possible replacement of these goods.
We do not issue refunds or exchanges.
Only faulty or damaged goods may be returned and are subject to authorisation at Boyd Blue's discretion.
Boyd products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and a part of its charm. Our hand-made pieces may also vary from imagery and or display pieces, due to the organic nature of the surfaces.
Cancellations and amendments can only be accepted before payment is received. We do not issue refunds.
Instock order cancellations that are made after receipt of payment will incur a 20% handling and restocking fee of the entire order value.
Indent order cancellations that are made after receipt of deposit payment will incur the full deposit payment.
Cancellations are not accepted for bespoke services and orders already dispatched.
Prices are subject to change without notification.
Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit ls required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed.
You will be alerted in advance of incoming shipments and receive a final payment request. Final payment must be received within 10 days of notification or storage charges may apply. Goods can be held for an additional period of up to 30 days, if paid in full. Additional storage time will incur a flat fee of $105 + GST per week. This amount will require settlement, in full, prior to dispatch.
12. FURNITURE POLISHING
A 50% deposit is required on all furniture polishing jobs to commence works. Final payment is due prior to dispatch. Samples must be sent to Boyd Blue Head Office for matching.
Boyd Blue warrants its products (BOYD branded) for one year from date of sale against manufacturing faults which are determined at Boyd Blue's discretion. Where natural materials are used in the manufacturing process or are handmade, minor variations will occur from piece to piece. These variations are not considered defects under this warranty. Defects or damage resulting from negligence or misuse including inadequate or improper maintenance, exposure to water, direct sunlight, salt air or chemicals may also void this warranty.
Many Boyd Blue products are handcrafted in artisan factories all around the world. Small irregularities in shapes, surfaces and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual Items may vary in colour from photographs. Specifications in size and finish may vary from those shown or stated.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, we reserve the right to correct any errors. We will not be liable for any inaccuracies, errors or omissions in our website content.
You agree that Boyd Blue cannot be held responsible for any inaccuracy or errors caused by incorrect information supplied to Boyd Blue or by manufacturers of suppliers changing product specifications without notice to Boyd Blue.
Product measurements as shown on the website might vary slightly.
Photographs are for illustrative purposes only. Reproduction of colours are as accurate as possible, please note actual colours may vary slightly from what is displayed on the website.
We may change or add to this website (including these Terms) or the information, products and services without notice.